FAQs

Frequent Asked Questions

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How Can I Sign-Up For Service?

Residents can sign-up by calling a WM customer service representative at 303-278-8600 or by visiting our website at www.golden.wm.com to complete and email a request form.

What day will my trash be picked up? Will my recycling and yard waste be picked up on the same day as my regular trash service day?

Your collection day will be the same for each service. Trash, recycling and yard waste containers will be picked up on the same day before 7 p.m., but not all at the same time, and the recycling and yard waste will be picked up on alternating weeks. For your actual service days, please refer to your City of Golden Pay As You Throw Calendar or check the www.golden.wm.com or www.cityofgolden.net/links/trash.

How Is The Twice Annual Yard Waste Different From Subscribing To The Green Waste Program?

Green Waste is a subscription program that is serviced every other week and is paid for as an optional service by the resident. Yard Waste collection service is provided twice annually and is included in your base service rate. The collections are usually scheduled in May and November of each year. Please see website for an updated pick up schedule.

What if I want a different size tote for trash?

There is no charge to downsize or exchange one time to a similar size container within the first 90 days of the new program. After the first three months, you will be limited to one exchange in tote size per quarter and may add or cancel carts each six months for additional charge.

What If I Want A Different Size Container Than The 96 Gallon Container Provided?

The City would like to allow households to recycle as much as they like. In an effort to encourage as much recycling as possible, you will automatically receive a 96-gallon tote to be serviced every other week. If you have physical limitations that will make it difficult to move the 96-gallon tote you may choose the 64-gallon option when you sign up for the service or during you 90-day exchange period for no charge.

How Do I Dispose Of Hazardous Materials?

Do NOT place hazardous material in your trash, recycling or yard waste totes. The City of Golden participates in a citywide household hazardous material recovery program. You may take your material to the Rooney Road Recycling Center. Please visit www.rooneyroadrecycling.org for more information or contact Waste Management for more information.

I’m In A Homeowner’s Association, Is My House Included In The Program?

If trash collection services for your residence are provided through your Home Owner’s Association, you are NOT included in the program. Individual households may not opt-out. If you are have any questions regarding eligibility please contact the City at (303) 384-8143.

What If My Home Is Vacant, Can I Discontinue Service?

In order to maintain the lowest possible pricing for all residents covered by the program, each household in the program will be billed monthly for service.

What is the 4EverGreen Recycling Rewards Program?

4EverGreen Rewards program is an exclusive program created specifically for the City of Golden’s PAYT program. All you need to do is recycle as you normally do and you will earn points towards discounts at local vendors. No tracking, no counting, no need to do anything differently. To sign up, visit www.golden.wm.com.